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In today’s competitive business landscape, excellent customer service is no longer just a nice-to-have-it’s a strategic necessity.
With 96% of customers considering customer service a make-or-break factor for loyalty, the stakes couldn’t be higher.
When communication breaks down between support teams and customers, the consequences ripple throughout the organization: damaged reputation, plummeting satisfaction rates, poor support quality, high employee turnover, and lost sales.
The most successful businesses understand that customer service is fundamentally about building relationships, and at the heart of these relationships lies one critical element: communication.
