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In today’s fast-paced business environment, customer success teams are drowning in an ocean of tasks.
They’re juggling endless responsibilities-anticipating problems, managing dozens or even hundreds of accounts, and often finding themselves stuck in reactive mode rather than proactively delighting customers.
Traditional customer success workflows have become clunky, error-prone, and increasingly insufficient as customer expectations continue to rise.
Every year, businesses worldwide lose a staggering $62 billion due to poor customer experiences.
Meanwhile, customer success managers (CSMs) are spending precious time on repetitive tasks when they could be building meaningful relationships with clients.
