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Customer success departments today are caught in a perfect storm of challenges.
From limited resources and budget constraints to high staff turnover and misalignment with product teams, CS professionals are struggling to deliver exceptional customer experiences while managing growing demands.
According to industry research, even well-established companies are losing billions annually due to poor customer service, with US businesses alone hemorrhaging $75 billion yearly.
Meanwhile, customer expectations continue to soar, with demands for faster, more personalized support that traditional approaches simply cannot satisfy.
This is where artificial intelligence is stepping in to revolutionize customer success.
